New Mexico Customer Service Representative
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Job Summary
Seeking qualified contractors, the remote New Mexico Customer Service Representative will manage incoming and outgoing communications across various channels, ensuring a positive citizen experience while adhering to established protocols and documentation standards.
Key Responsibilities
- Answer incoming and conduct outbound communications via phone, chat, and email
- Follow established call flows and scripts to ensure consistency and quality in customer interactions
- Document customer interactions and relay accurate findings regarding eligibility and benefits
Required Qualifications
- High School Diploma or GED equivalent
- Minimum of 2 years' experience in customer service
- At least 2 years of call center experience
- Proficiency with computers, including internet navigation and data entry
- Reliable internet connection capable of supporting internet-based calls
Complete Job Description
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