New York Answering Service Agent

Job Summary

Delivering exceptional support for clients, the remote New York Answering Service Agent will answer inbound and outbound calls, follow industry-specific guidelines, and provide outstanding customer service while navigating multiple systems.

Key responsibilities

• Answer inbound calls and make outbound calls with professionalism and accuracy
• Perform lead intakes, gather information, and document details precisely
• Schedule appointments, transfer calls, and dispatch messages efficiently

Required qualifications

• Intermediate to advanced computer skills
• Ability to multi-task and remain focused in a fast-paced environment
• Empathetic and compassionate approach to customer interactions
• Strong verbal and written communication skills
• Excellent listening skills and keen attention to detail