New York Certified Peer Manager

Job Summary

Providing leadership and operational oversight, the full-time New York Certified Peer Manager will manage Peer Supervisors to ensure high-quality peer support services in a remote environment, focusing on team development and service performance while upholding peer support values.

Key responsibilities

• Oversee administrative and operational supervision of Peer Supervisors, providing coaching and identifying areas for improvement
• Manage documentation and communication regarding Peer Support Specialist performance and shift details
• Collaborate with various departments to ensure superior peer support services and monitor peer certification progress

Required qualifications

• Must be a Certified Peer Support Specialist, Certified Recovery Peer Advocate (CRPA), or Certified Recovery Peer Advocate-Family (CRPA-Family) through NYS Office of Mental Health (OMH) and/or NYS Office of Addiction Services and Supports (OASAS)
• 3+ years of experience as a Peer Specialist/Advocate, with demonstrated experience in coaching or supervising peer staff
• Fluency in English, both verbal and written; fluency in Spanish or another language is a plus
• Knowledge of mental health systems in the New York metropolitan area
• Experience in crisis intervention and/or mental health information and referral services is a plus