New York Collections Specialist

Job Summary

To support key and global client accounts, the part-time Collections Specialist in New York will manage a portfolio of client accounts, secure payment of outstanding balances, and resolve payment issues while working remotely in a contract role.

Key Responsibilities

• Manage a portfolio of client accounts to secure payment of outstanding balances in line with agreed credit terms
• Build effective relationships with client contacts and Accounts Payable teams to resolve payment issues and support timely collections
• Investigate and resolve invoice, billing, and payment-related queries, collaborating with internal stakeholders to remove barriers to payment

Required Qualifications

• Bachelor's degree in accounting, finance, or business preferred
• At least three years of relevant collections or credit control experience, with a strong focus on customer service
• Experience in a law firm or professional services environment highly preferred
• Experience with Elite 3E or comparable billing software is highly preferred
• Strong Microsoft Office skills, particularly in Excel and Word