New York Gender Affirming Care Data Analyst

Job Summary

To support the Navigation Services Hub, the full-time Gender Affirming Care Data Analyst will manage and analyze data related to gender-affirming care activities, develop dashboards, and prepare reports for internal and external stakeholders, with a partial telework schedule possible after the probationary period.

Key responsibilities

• Collect and analyze data from calls and chats, developing dashboards and performance reports for Navigation Services Hub activities
• Work with the Hub Deputy Director to review programmatic data and evaluate call center activities, recommending improvements
• Synthesize findings for reporting to key stakeholders and assist in the preparation of presentations and written materials

Required qualifications

• Doctorate degree in a relevant field with one year of research experience, or a master's degree with three years of relevant experience
• Commitment to sexual and reproductive rights and gender justice
• Understanding of the experiences and needs of the TGNCNB community
• Proficiency in Microsoft Office Suite and strong skills in database management, including Power BI and Salesforce reporting
• Detail-oriented with strong research, written, and interpersonal communication skills