New York Licensed Customer Success Manager
Job Summary
Owning the long-term success of a focused book of enterprise accounts, the full-time New York Licensed Customer Success Manager will manage high-ARR merchants, drive multi-product adoption, and ensure net revenue retention while working remotely.
Key responsibilities
- Own retention and growth across a portfolio of high-ARR enterprise merchants by executing strategic success plans and leading renewal strategies
- Drive deep, multi-product adoption of Okendo's suite by conducting quarterly business reviews and building strong relationships with merchant leadership
- Identify and convert expansion opportunities by mapping merchant lifecycles and collaborating with Account Management on upsell initiatives
Required qualifications
- 5+ years in enterprise customer success or account management at a B2B SaaS company, preferably in ecommerce
- Proven track record of managing a multi-million-dollar book of business and achieving revenue retention and expansion targets
- Strong commercial acumen and ability to engage in executive-level conversations
- Familiarity with the Shopify ecosystem and modern ecommerce retention tools
- Experience leading quarterly business reviews and translating product usage into measurable business outcomes
Complete Job Description
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