New York Workers Comp CSR

Job Summary

To support case management processes, the remote New York Workers Comp CSR will manage the intake of new cases, facilitate case assignments to physicians, and ensure timely communication with clients regarding case progress.

Key responsibilities

• Intake and verify new cases, entering information into the system and organizing medical documentation as needed
• Assign and schedule cases to physicians based on various criteria, ensuring no conflicts of interest
• Monitor and track cases to meet deadlines while providing regular updates to clients

Required qualifications

• Preferred Associate's Degree
• Business experience in a healthcare and/or insurance setting
• Exceptional communication skills with a clear understanding of company business lines
• Ability to apply critical thinking and manage time efficiently
• Proficiency in computer literacy and typing skills