NOC Analyst
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Job Summary
Providing overnight support for FCC systems, the full-time NOC Analyst will monitor enterprise infrastructure, troubleshoot technical issues, and engage support teams to ensure service restoration in a remote environment.
Key responsibilities
- Monitor the enterprise infrastructure, including applications and services, and provide technical support for hardware, software, and network issues
- Work within the incident management process to implement best practices and coordinate the resolution of IT-related outages
- Maintain and update support tickets and documentation while delivering outstanding customer service and tracking incident resolution progress
Required qualifications
- Bachelor's degree in Information Technology or a high school diploma/GED with a minimum of 4+ years of relevant experience
- Must be a U.S. citizen and able to obtain Public Trust Clearance
- Successfully pass background and drug screening
- Experience with infrastructure monitoring and management tools such as Splunk, SolarWinds, or Dynatrace is preferred
- Ability to provide rotating site support (24x7) in a high-paced environment
Complete Job Description
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