NOC Manager
Job Summary
Leading a team of technicians, the full-time NOC Manager will oversee daily Network Operations Center functions, ensuring maximum network uptime and effective incident response while managing client relationships remotely.
Key responsibilities
- Oversee day-to-day operations to ensure timely completion of tasks and resolution of issues
- Act as the main point of contact for client coordination and relationship management
- Manage, coach, and evaluate the performance of NOC staff, including hiring and training new personnel
Required qualifications
- Bachelor's degree or equivalent experience
- 10+ years of Network Operations experience, particularly in fiber network operations
- 5+ years of Supervisory/Managerial experience
- Expert understanding of metro fiber service delivery and optical test equipment
- Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, and MPLS
Complete Job Description
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