NOC Support Engineer
Job Summary
Seeking an experienced NOC Support Engineer, this full-time remote position will manage critical network infrastructure by performing real-time monitoring, hands-on troubleshooting, and direct customer communication within a 24x7 operations team.
Key Responsibilities
- Serve as a senior escalation point for network incidents, providing rapid triage and direction to NOC staff
- Analyze network performance data to proactively identify issues and enhance monitoring tools for improved alert fidelity
- Act as a technical liaison between the NOC and internal teams, engaging with external vendors for advanced troubleshooting and circuit restoration
Required Qualifications
- 7+ years of hands-on experience in network operations, engineering, or a senior NOC role
- Expert-level troubleshooting skills across Layer 2 and Layer 3 networking, including BGP, OSPF, and MPLS
- Proven experience with Cisco and Juniper hardware in production environments
- Demonstrated ability to lead incident response under pressure with effective communication
- Experience conducting and documenting formal root cause analysis (RCA) and corrective action plans
Complete Job Description
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