NOC Technician
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Job Summary
Monitoring the health and availability of network systems, the full-time NOC Technician will provide technical support, document incidents, and interact with customers to ensure optimal service delivery while working onsite in a team environment.
Key responsibilities
- Monitor network systems and provide shift support from the Network Operations Center
- Perform technical troubleshooting and documentation of processes and incidents
- Interact with customers to provide technical aid and send impact notifications as needed
Required qualifications
- High school diploma or GED; Associate degree in a related field preferred
- Intermediate knowledge of network topology and internet routing protocols (OSPF, BGP, etc.)
- Experience with VOIP technologies and basic operation of routers and switches
- Ability to perform initial troubleshooting and technical analysis of reported issues
- Strong customer service skills and ability to thrive in a high-pressure environment
Complete Job Description
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