NOC Technician
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Job Summary
Actively monitoring network and security platforms, the part-time NOC Technician will respond to alerts, troubleshoot technical issues, and coordinate resolution efforts while serving as the central communication point between support teams and business users.
Key responsibilities
- Monitor dashboards and alerts to identify and document issues and trends proactively
- Maintain reporting on network data, including bandwidth usage and hardware utilization
- Collaborate with IT teams to establish troubleshooting protocols and facilitate issue resolution
Required qualifications
- Understanding of Active Directory, Windows OS, Office 365, and network infrastructure
- Knowledge of the OSI Model and its relevance to troubleshooting
- Experience with ticketing systems and real-world technology support (internships accepted)
- Legal residency in specified states for remote work
- Access to a reliable high-speed internet connection and a dedicated home office space
Complete Job Description
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