NOC Technician
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Job Summary
Monitoring and supporting the technical systems of a leading ecommerce platform, the full-time 1st Shift NOC Technician will proactively identify issues, respond to incidents, and facilitate communication between IT teams and business users while working onsite in Lancaster, PA.
Key responsibilities
- Actively monitor dashboards and alerts to identify and document issues and trends
- Maintain reporting of network data and collaborate with IT teams to establish troubleshooting protocols
- Respond to IT security events and act as the first point of contact for client network issues
Required qualifications
- Understanding of Active Directory, Windows OS, Office 365, and network infrastructure
- Knowledge of the OSI Model and experience with ticketing systems
- Real-world technology support experience, including internships or externships
- Access to a reliable high-speed internet connection and a dedicated home office space
- Legal residency in one of the specified states
Complete Job Description
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