Non-Clinical Case Manager

Job Summary

Providing personalized support to patients and caregivers, the full-time Non-Clinical Case Manager will engage in inbound and outbound communications, utilizing motivational interviewing techniques and critical thinking to address patient needs and facilitate resource navigation in a remote setting.

Key responsibilities

• Deliver personalized patient support through various communication channels, ensuring adherence to program requirements and timelines
• Build rapport with patients by employing empathetic communication and active listening to understand their concerns and goals
• Document patient interactions and follow-up actions accurately while collaborating with internal teams to coordinate support and resolve patient needs

Required qualifications

• Associate degree required; bachelor's degree preferred
• Two years of experience in patient support, non-clinical care coordination, or related fields
• Experience in telephonic or virtual patient communication environments
• Demonstrated ability to meet productivity and quality expectations in a service-oriented role
• Familiarity with motivational interviewing and patient-centered engagement techniques