Non-Licensed Insurance Representative

Job Summary

Providing exceptional customer support, the full-time Non-Licensed Insurance Representative will assist customers with policy inquiries, account maintenance, and billing questions in a remote work environment while ensuring a positive customer experience.

Key Responsibilities

• Provide outstanding customer service through inbound phone interactions
• Assist customers with policy servicing requests and general inquiries
• Accurately document customer interactions and maintain detailed records

Required Qualifications

• High school diploma or equivalent
• Ability to learn insurance concepts, processes, and systems
• Proficiency with computers and the ability to navigate multiple applications
• Dependability and commitment to attendance expectations
• Strong problem-solving and critical thinking skills