North Carolina Care Coordinator

Job Summary

Supporting administrative care management activities, the full-time North Carolina Care Coordinator will perform outreach, answer inbound calls, and schedule services while serving as a point of contact for members, providers, and staff in a remote environment.

Key responsibilities:

• Conduct outreach to members via phone to assist with care plan next steps and resource connections
• Provide front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required qualifications:

• High School diploma or GED
• 1 - 2 years of related experience
• Knowledge of health plan activities and resources
• Ability to address Social Determinants of Health (SDOH) needs
• Must reside in North Carolina and be authorized to work in the U.S. without employment-based visa sponsorship