North Carolina Customer Service Representative
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
As a full-time remote Provider Customer Service Call and Chat Representative based in North Carolina, the successful candidate will serve as the primary contact for healthcare providers, efficiently resolving issues through calls and chats while promoting self-service digital tools to enhance provider satisfaction.
Key responsibilities:
- Advocate for providers by resolving issues and answering inquiries related to benefits, eligibility, billing, and authorizations
- Manage a high volume of calls and chats, triaging and addressing provider needs promptly
- Collaborate with internal teams to ensure timely communication and resolution of issues
Required qualifications:
- High School Diploma / GED or equivalent work experience
- Minimum of 1 year of customer service experience
- Proficiency in navigating computer systems and applications
- Ability to work full-time (40 hours/week) with flexible scheduling
- Must reside in North Carolina and have a secure, dedicated workspace for remote work
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,577 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
