North Dakota Customer Support Specialist

Job Summary

Seeking a compassionate and service-oriented North Dakota Customer Support Specialist, the full-time remote role will manage a high volume of calls in a call center environment, providing accurate information and assistance regarding child support services to internal and external customers.

Key responsibilities

• Handle inquiries from customers and partner agencies via phone and email, guiding them to self-service tools and resources
• Document interactions and update case records while interpreting child support judgments and maintaining payment data
• Collaborate with team members to ensure consistent and professional customer service delivery, managing multiple tasks efficiently

Required qualifications

• Associate degree and one year of experience in an advanced financial position
• One year of customer support experience, preferably in a high-volume call center
• Proficiency in computer applications using Windows and Microsoft Office
• Strong financial background with the ability to simplify complex financial concepts
• Knowledge of federal and state laws, rules, and regulations related to child support services