Observability Architect

Job Summary

To enhance operational efficiency and service intelligence, the full-time remote Observability Architect will deliver a scalable observability architecture, ensuring effective monitoring data translates into meaningful business outcomes while managing vendor accountability and operational impact.

Key responsibilities

• Owns the enterprise observability reference architecture and ensures platform effectiveness, signal quality, and operational impact
• Drives organizational adoption of outcome-based observability practices and partners with cross-functional teams to operationalize observability standards
• Accountable for reducing non-actionable alerts and improving the signal-to-noise ratio across managed services platforms

Required qualifications

• Bachelor's degree in IT, Computer Science, Business Administration, or a related field
• 8+ years of experience in monitoring/observability, including 5+ years in a Managed Service Provider (MSP) or multi-tenant environment
• Strong background in observability platforms such as LogicMonitor, Datadog, or similar
• Experience with compliance requirements and frameworks (CMMC, NIST, PCI, HIPAA/HITECH/HITRUST, SOX)
• Proven ability to manage complex service environments and drive transformation