OCONUS Service Delivery Manager
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Job Summary
Overseeing all aspects of customer service center operations, the full-time OCONUS Service Delivery Manager will manage a multi-work center IT support staff and ensure service quality while based at Camp Humphreys, Korea.
Key responsibilities:
- Manage and supervise customer service center service delivery teams and operations
- Conduct daily interactions with team leads to maximize organizational objectives and service quality
- Focus on continuous improvement initiatives within the service delivery framework
Required qualifications:
- Experience in managing IT service delivery and customer support operations
- Proven ability to conduct performance reviews of IT services
- Strong background in overseeing multi-work center IT support teams
- Familiarity with continuous improvement methodologies
- Ability to work effectively in a fast-paced, dynamic environment
Complete Job Description
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