OEM Program Manager
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Job Summary
Managing relationships with OEM program partners, the remote OEM Program Manager will ensure programs meet service level agreements, serve as a liaison between marketing and development teams, and identify opportunities for efficiency improvements.
Key responsibilities:
- Ensure consistent adherence to service level agreements (SLAs) and provide superior customer service
- Act as a subject matter expert on company products and communicate their value to OEM partners
- Identify and implement workflow improvements to support OEM partners effectively
Required qualifications:
- Bachelor's degree
- Hands-on experience with the company's proprietary CMS
- 10 years of experience in a technology customer service-related field
- Experience in selling and retaining SaaS revenue with major clients
- Proficiency in Microsoft Word, Excel, and Outlook
Complete Job Description
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