Ohio Customer Service Representative

Job Summary

Serving as the primary point of contact for healthcare providers, the full-time remote Ohio Customer Service Representative will efficiently resolve issues through calls and chats, promote self-service digital tools, and collaborate with internal partners to enhance provider satisfaction.

Key responsibilities

• Advocate for providers by demonstrating accountability and ownership in issue resolution
• Handle provider inquiries through multiple channels, including calls, chats, and emails
• Research and resolve complex prior authorization and claim issues to prevent repeat inquiries

Required qualifications

• High School Diploma / GED or equivalent work experience
• At least 1 year of customer service experience analyzing and solving customer concerns
• Experience navigating and learning new computer systems
• Ability to manage a high volume of calls and chats daily (50 - 70)
• Flexibility to work full-time (40 hours/week) during specified business hours, including possible overtime and weekends