Ohio Licensed Care Coordinator

Job Summary

To support a growing palliative care practice, the remote Ohio Licensed Care Coordinator will facilitate collaboration among interdisciplinary care teams, manage scheduling, and enhance patient experiences through empathetic communication.

Key responsibilities:

• Support scheduling for Complex Care Navigators and make patient reminder calls
• Facilitate collaboration with health plan care managers and ensure proper documentation of all patient contacts
• Answer patient calls, transfer escalated issues, and identify necessary patient documentation from patients and community providers

Required qualifications:

• High School Diploma / GED (or higher)
• Experience with escalated customer service issue resolution
• Knowledge of Microsoft Office products, including proficiency in Microsoft Excel
• Phone/Fax system experience
• EMR experience