Ohio Licensed Customer Care Specialist

Job Summary

Acting as a subject matter expert, the full-time Ohio Licensed Customer Care Resolution Specialist will effectively handle escalated calls from members and providers while working remotely and coaching new hires.

Key responsibilities

• Resolve escalated calls from members and providers and provide peer feedback to Customer Care Specialists
• Identify gaps in processes and collaborate with the Business Integration Team to implement solutions
• Manage incoming work from various channels and ensure adherence to HIPAA and state regulations

Required qualifications

• High School education or equivalent required
• Minimum of one (1) year experience in Customer Care (Member Services or Provider Services) required
• Preferred three (3) years of customer service experience in a call center environment
• Preferred two (2) years of experience in HMO or related industry
• Successful completion of the CareSource University Functional Facilitator certification program is required for training duties