Ohio Licensed Customer Service Representative
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Job Summary
Connecting with customers to provide solutions and support, the fully remote Ohio Licensed Customer Service Representative will assist with policy inquiries, manage documentation requests, and ensure customer satisfaction through effective communication and problem-solving.
Key responsibilities
- Input and track customer data into appropriate databases
- Respond to marketing-related inquiries and stay updated on new campaigns
- Process changes to customer policies accurately and identify cross-selling opportunities
Required qualifications
- Active Ohio insurance license
- Knowledge of insurance policies and related processes
- Experience in customer service roles
- Ability to handle complex customer inquiries with empathy
- Proficiency in using customer data management systems
Complete Job Description
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