Ohio Licensed Healthcare Call Center Rep
Job Summary
Providing level II support, the full-time Ohio Licensed Healthcare Call Center Rep will deliver exceptional customer service to Molina members and providers remotely, resolving issues and enhancing user experience across multiple communication channels.
Key responsibilities
- Resolve member and provider inquiries through various support channels, including phone, chat, and email
- Document all interactions accurately while maintaining compliance with HIPAA and internal protocols
- Collaborate with internal and external stakeholders to improve member and provider engagement and retention
Required qualifications
- At least 1 year of customer service or call center experience in a fast-paced environment
- Proficiency in Microsoft Office suite and relevant software programs
- Ability to maintain confidentiality and comply with HIPAA regulations
- Strong organizational and time-management skills
- Effective verbal and written communication skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,247 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
