Ohio Licensed Pharmacy Technician
Job Summary
Providing professional assistance in a fully remote environment, the Certified Pharmacy Technician will manage high-volume inbound calls related to the prior authorization process, ensuring accurate documentation and customer service for members and healthcare professionals.
Key Responsibilities
- Handle a high volume of inbound calls from members, providers, and healthcare professionals
- Review clinical documentation for completeness and accurately document authorization determinations
- Transfer clinical questions and judgment calls to a pharmacist for further evaluation
Required Qualifications
- Active pharmacy technician license or active national certification
- Minimum of 1 year of Pharmacy Technician experience in an administrative support, healthcare, or call center environment
- Minimum of 1 year of high-volume customer service or call center experience; healthcare experience preferred
- Strong knowledge of pharmacy terminology and prior authorization workflows
- Verifiable High School Diploma or GED required
Complete Job Description
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