Ohio Patient Financial Advocate

Job Summary

To support patients navigating financial responsibilities, the full-time Ohio Patient Financial Advocate will work remotely, preparing estimated costs of services, requesting deposits, and discussing eligibility for financial assistance programs.

Key responsibilities:

• Counsel patients on payment responsibilities, options, and insurance benefits
• Initiate collection processes for prepayments and follow up to maximize collections
• Document interactions and updates in the appropriate computer systems accurately

Required qualifications:

• High School Diploma/GED with three years of customer-facing experience, or an Associate's Degree with two years of experience, or a Bachelor's Degree with one year of experience
• Critical thinking skills and decisive judgment
• Ability to work independently with minimal supervision
• Capability to operate in a stressful environment and take appropriate actions