Oklahoma Care Management Coordinator

Job Summary

Supporting administrative care management activities, the full-time Oklahoma Care Management Coordinator will perform outreach, answer inbound calls, and schedule services while working remotely from Oklahoma.

Key responsibilities

• Provides outreach to members via phone to assist with care plan next steps and community resources
• Serves as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Documents and maintains non-clinical member records in compliance with state and regulatory requirements

Required qualifications

• High School diploma or GED
• 1 - 2 years of related experience in healthcare or customer service
• Experience in a call center environment
• Knowledge of health plan activities and community resources
• Ability to work Monday through Friday with flexibility for evening and weekend hours as needed