Oklahoma Care Management Coordinator

Job Summary

Supporting administrative care management activities, the full-time Oklahoma Care Management Coordinator will perform outreach, answer inbound calls, and schedule services while working remotely from Oklahoma.

Key responsibilities

• Provides outreach to members via phone to assist with care plan next steps and connect them to health plan and community resources
• Serves as front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Documents and maintains non-clinical member records in compliance with state and regulatory requirements

Required qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Proficiency in Microsoft Office applications
• Experience handling phone calls in a remote work environment
• Knowledge of health plan activities and resources