Oklahoma Licensed Product Support Manager
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Job Summary
To drive operational success for a growing team, the full-time remote Oklahoma Licensed Product Support Manager will lead a team of technical experts, ensuring optimal delivery and support of software solutions such as PrismHR and Salesforce.
Key responsibilities
- Direct and mentor a team of technical product support experts to foster a high-performance culture
- Oversee operational workflows of the product support team, ensuring optimal functionality of software solutions
- Serve as the primary escalation point for PrismHR platform configuration, troubleshooting, and advanced support needs
Required qualifications
- 5+ years of proven experience in the PEO industry
- Deep, hands-on experience with the PrismHR platform is strictly required
- Experience managing and administering Salesforce to support business operations
- Demonstrated experience in leading and developing a technical support team
- Strong background in General Ledger implementations and Time & Attendance system support
Complete Job Description
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