Omni Specialist
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To enhance customer engagement, the full-time Omni Specialist will monitor and respond to two-way SMS communications, manage multiple concurrent conversations, and ensure compliance with customer service standards in a hybrid work environment based in London, KY.
Key responsibilities
- Monitor the SMS queue and respond to inbound customer messages within service-level targets
- Resolve customer inquiries regarding accounts and services, documenting interactions accurately
- Collaborate with various teams to ensure consistent messaging and identify areas for improvement
Required qualifications
- High school diploma or equivalent required
- Minimum of three years of experience in customer service, contact center, or financial services required
- Experience with SMS, live chat, or email support in a high-volume environment preferred
- Familiarity with omnichannel or contact center platforms and CRM systems is considered an asset
- Bilingual (English/Spanish) is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
