Onboarding Coordinator

Job Summary

Owning the end-to-end onboarding journey for Sensei Cloud Apps customers, the full-time remote Onboarding Coordinator will manage client configurations, data migrations, and customer expectations while serving as the primary liaison between customers and internal teams.

Key responsibilities

• Manage all onboarding activities, including software configuration, data migration, and new user setup
• Facilitate the transition from legacy software to Sensei Cloud Apps, ensuring customers understand onboarding steps and expectations
• Provide personalized training and create documentation to support the adoption of best practices for Sensei Cloud Apps

Required qualifications

• 3+ years of experience in customer onboarding, implementation, or technical support within a SaaS environment
• Proven experience in migrating customers from legacy systems to new cloud solutions
• Strong technical acumen, including SaaS application configuration and data mapping
• Ability to manage multiple concurrent onboarding projects and set clear milestones
• Working knowledge of Sensei Cloud Apps and dental or specialty practice management software preferred