Onboarding Engineer
Job Summary
Owning the technical execution of customer onboarding, the remote Onboarding Engineer will manage API integrations, coordinate the onboarding lifecycle, and troubleshoot technical issues while collaborating closely with the Onboarding Manager and Customer Success team during US East Coast hours.
Key Responsibilities
- Own the technical setup phase of onboarding, including API integrations and CRM configuration
- Coordinate the complete onboarding lifecycle from kickoff through go-live and handoff to Customer Success
- Troubleshoot technical issues that arise during onboarding, such as integration failures and data sync problems
Required Qualifications
- 3-4 years of technical experience in B2B SaaS implementation, onboarding, or customer success engineering
- Strong hands-on technical skills with APIs and data integrations
- Experience managing customer implementations or onboarding from kick-off to go-live
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent professional experience
- Excellent project management and organizational skills to handle multiple customer onboardings
Complete Job Description
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