Onboarding Manager
Job Summary
Owning the end-to-end onboarding experience for new restaurant customers, the full-time remote Onboarding Manager will manage account configuration, troubleshoot integration issues, and ensure a smooth transition for clients while building onboarding documentation and metrics tracking.
Key responsibilities
- Oversee the complete onboarding process from kickoff to go-live for new restaurant clients
- Configure and test accounts to accurately reflect restaurant details and troubleshoot any setup issues
- Develop and refine onboarding playbooks and documentation to enhance efficiency and consistency
Required qualifications
- 2-4+ years of experience in B2B SaaS Implementation or Customer Onboarding
- Strong organizational skills with a process-oriented mindset
- Experience with CRM/support tools such as HubSpot or Salesforce; familiarity with hospitality tech is a plus
- Ability to communicate effectively with non-technical restaurant owners and staff
- Comfortable working in an ambiguous, early-stage environment
Complete Job Description
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