Onboarding Manager
Job Summary
Owning the entire onboarding experience, the remote Onboarding Manager will ensure successful customer launches, design and improve onboarding processes, and set clear expectations while accommodating US East Coast working hours.
Key Responsibilities
- Manage the end-to-end onboarding lifecycle from contract signature to successful go-live
- Design and continuously enhance onboarding workflows, timelines, and playbooks
- Collaborate with cross-functional teams to ensure alignment on customer goals and onboarding plans
Required Qualifications
- 3+ years of experience in customer onboarding, implementation, or customer success within B2B SaaS
- Proven ability to own onboarding programs or implementations from start to finish
- Strong technical aptitude with experience in CRM and customer success tools such as HubSpot or Salesforce
- Familiarity with SaaS onboarding best practices and customer lifecycle management
- Customer-obsessed, highly organized, and proactive in a fast-paced startup environment
Complete Job Description
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