Onboarding Manager
Job Summary
Leading a high-performing team, the full-time remote Onboarding Manager will oversee the onboarding and implementation of customer orders in telecommunications, ensuring timely delivery and operational excellence while managing team workflows and fostering customer relationships.
Key Responsibilities
- Lead, mentor, and support the onboarding team to achieve operational excellence and meet milestones
- Oversee the end-to-end implementation of customer requirements and manage project workflows
- Drive team performance through coaching, professional development, and performance evaluations
Required Qualifications
- Bachelor's degree in Business, Telecommunications, Engineering, or a related field
- 3+ years of formal supervisory or management experience
- Minimum 5+ years of project or customer management experience in the telecommunications/VoIP industry
- High proficiency in Salesforce and Microsoft Office Suite
- Deep understanding of VOIP, TDM & IP networks, and traffic routing
Complete Job Description
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