Onboarding Manager
Job Summary
Owning the onboarding lifecycle for multifamily real estate partners, the full-time remote Onboarding Manager will manage post-sales handoffs, account configurations, software integrations, and staff training to ensure successful implementation and early adoption of new property portfolios.
Key responsibilities
- Lead onboarding for newly contracted properties, coordinating technical setup, data migration, and training for various stakeholders
- Serve as the primary contact during the onboarding process, resolving implementation issues and driving client satisfaction metrics
- Develop and refine onboarding processes, creating SOPs and training materials to enhance operational efficiency and scalability
Required qualifications
- 3-5 years in client onboarding or implementation at a B2B SaaS or tech-enabled services company
- Experience leading enterprise or multi-location rollouts, including the creation of playbooks and SOPs
- Proficiency in coordinating software integrations or data migrations with clients and technical teams
- Strong organizational skills to manage multiple rollouts simultaneously while maintaining quality
- Hands-on experience with CRM and project management tools, such as Salesforce
Complete Job Description
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