Onboarding Manager
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Job Summary
Guiding beauty and wellness business owners through their software transition, the full-time remote Onboarding Manager will manage onboarding journeys, provide product training, and create tailored plans to ensure successful implementation for 30-35 new accounts monthly.
Key responsibilities
- Manage customer onboarding journeys, documenting goals and configuring accounts for smooth rollouts
- Leverage industry knowledge to provide relevant guidance and connect product features to customer pain points
- Collaborate with cross-functional teams to enhance the onboarding experience and address customer feedback
Required qualifications
- 3+ years of experience in a customer-facing role such as onboarding, implementation, or account management
- Prior experience in the beauty/wellness industry or supporting service-based small businesses is preferred
- Proven ability to manage multiple onboarding projects and meet timelines
- Comfortable working in a metrics-driven environment focused on activation and customer success
- Tech-savvy with experience using Salesforce, Slack, and various communication platforms
Complete Job Description
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