Onboarding Manager
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Job Summary
Leading a team of four onboarding specialists, the full-time remote Onboarding Manager will oversee the onboarding process for university partners, ensuring timely account transitions from contract execution to active platform use while managing escalations and improving onboarding processes.
Key responsibilities
- Manage, coach, and develop the onboarding team, balancing account portfolios based on capacity and strengths
- Own the onboarding portfolio, tracking progress and addressing at-risk accounts to ensure timely delivery and adoption
- Serve as the escalation point for customer issues and collaborate with cross-functional teams to resolve technical blockers
Required qualifications
- Bachelor's degree preferred
- 5+ years in SaaS onboarding, implementation, or customer success, with experience in a university career services center
- 2+ years of leadership experience, including coaching and performance management
- Proven track record of managing multiple concurrent implementations to on-time delivery
- Experience in building or overhauling onboarding processes
Complete Job Description
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