Onboarding Operations Team Lead
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Job Summary
Leading the onboarding program from contract handoff to go-live, the full-time salaried Onboarding Operations Team Lead will manage direct reports, oversee an outsourced onboarding team, and improve operational metrics while working remotely from the United States.
Key responsibilities
- Run the onboarding program end to end, ensuring timely and accurate customer launches
- Lead, coach, and develop direct reports while managing performance and expectations
- Own and enhance core operational metrics such as SLA attainment, cycle time, and quality
Required qualifications
- Experience running a launch or onboarding program from contract to live
- People management experience with a focus on coaching and development
- Proven track record managing SLAs and performance with outsourced teams
- Hands-on experience with Salesforce CRM and queue management
- Familiarity with operational metrics and reporting tools like Tableau or SQL
Complete Job Description
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