Onboarding Specialist

Job Summary

To ensure an exceptional onboarding experience for clients, the full-time remote Onboarding Specialist will manage the implementation of services such as Resident Billing and Utility Expense Management while collaborating with the team to set up properties in the billing platform.

Key responsibilities

• Guide and support the implementation of various billing services for clients
• Collaborate with team members to ensure timely and accurate setup of properties in the billing platform
• Train and present complex technical concepts to non-technical stakeholders

Required qualifications

• 3+ years of experience in an implementation role, with 1-2 years of supervisory experience preferred
• Previous experience with utility billing is highly beneficial
• Bachelor's degree preferred
• Strong technical aptitude with proficiency in MS Office (Word, Excel, PowerPoint)
• Proven ability to manage multiple priorities in a fast-paced environment