Onboarding Specialist

Job Summary

Proactively managing the onboarding lifecycle for new Voice and Messaging customers, the full-time remote Onboarding Specialist I will coordinate deployments, configurations, and testing of Cloud Voice products while building strong relationships with clients and internal teams.

Key responsibilities

• Manage a portfolio of new customer onboardings, focusing on deployment and configuration of Elastic SIP and Programmable Voice environments
• Track onboarding milestones, identify delivery risks, and resolve bottlenecks to ensure timely customer launches
• Serve as the primary contact for customer technical and business teams, fostering long-term relationships and satisfaction

Required qualifications

• 1-3 years of experience in Customer Onboarding, Customer Support, Sales, or Account Management in a UCaaS, SaaS, or Telecommunications environment
• Strong technical aptitude with familiarity in SIP trunking, VoIP, and API integrations
• Proactive self-starter with the ability to solve ambiguous problems independently
• Exceptional verbal and written communication skills, capable of simplifying technical concepts for customers
• Bachelor's degree or equivalent practical experience in business, communications, computer science, or a related field