Online Brand Ambassador
Job Summary
To enhance brand presence across e-commerce platforms, the part-time Online Brand Ambassador will monitor customer feedback, engage with product reviews, and provide actionable insights while working in a hybrid environment.
Key responsibilities
- Monitor and analyze online reviews and customer feedback to identify trends and provide insights to leadership
- Respond to customer reviews and product-related questions in a timely and brand-aligned manner
- Collaborate with cross-functional teams to address customer concerns and ensure accurate brand communications
Required qualifications
- Bachelor's Degree in marketing, business, communications, or a related field preferred
- 1+ years of experience in customer engagement, retail, e-commerce, or digital marketing
- Experience with online platforms and customer-facing communication channels is an asset
- Strong written communication skills with the ability to adapt tone to align with brand voice
- Proficiency with digital tools and reporting systems, including Microsoft Office
Complete Job Description
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