Operational Excellence Specialist

Job Summary

Supporting the continuous improvement of Shared Services operations, the full-time Operational Excellence Specialist will conduct quality reviews, deliver staff training, and promote participant-centered service in a remote work environment.

Key responsibilities

• Conduct routine quality assurance reviews of operational cases and documentation to ensure accuracy and compliance
• Develop and deliver training programs for staff on documentation, workflows, and process changes
• Analyze quality findings and support process improvement initiatives by reporting on error categories and remediation status

Required qualifications

• Associate's Degree in business, health care, or a related field, or equivalent experience
• Minimum of one year of experience working with a frail or elderly population, or appropriate training upon hiring
• Experience in healthcare, Medicare & Medicaid, and quality review processes
• Proficiency in electronic medical records and documentation platforms
• Bilingual candidates are preferred, with fluency in English required