Operational Key Account Manager

Job Summary

Acting as the main point of contact between key clients and operations, the full-time Operational Key Account Manager will ensure client satisfaction, manage onboarding processes, and implement operational procedures while working remotely.

Key responsibilities

• Develop and maintain strong relationships with key clients while addressing and resolving complaints
• Collaborate with the Operations team to create and implement Standard Operating Procedures (SOPs) that meet client needs
• Compile reports on account progress and work with sales to maximize profitability through upselling and cross-selling

Required qualifications

• Bachelor's degree or equivalent required
• 7+ years of experience in logistics and/or freight forwarding operations and account management
• 2+ years of experience in a leadership role
• 4+ years of experience in freight quoting and pricing
• Intermediate skills with Microsoft Office products