Operational Support Specialist

Job Summary

Supporting all sales groups, the full-time Operational Support Specialist will manage customer setup information, maintain accurate records, and administer customer allocations while working remotely during the hours of 9pm - 6am.

Key responsibilities

• Obtain and process new customer setup information, ensuring records are maintained within defined timelines
• Handle inquiries related to customer setup information and resolve issues, escalating as necessary
• Serve as the point of contact for customers with allocation and loading issues, ensuring effective communication and resolution

Required qualifications

• Bachelor's Degree
• Experience in customer service, specifically managing customer setups and maintaining data
• Familiarity with terminal structures and Petroex codes
• Proficiency in Microsoft Office Suite, Openlink, RightAngle, and PDI Software
• Ability to interpret operational documents and manage multiple priorities effectively