Operations Account Management Lead

Job Summary

Overseeing operational performance across a portfolio of clients, the full-time Group Lead, Operations Account Management will serve as the senior operational liaison, ensuring effective communication and high-quality execution of revenue cycle tasks including billing, collections, and claim resolution, all while working remotely.

Key responsibilities

• Oversee daily operational performance and key performance indicators across assigned clients
• Serve as the primary senior operational contact for clients, ensuring proactive communication and issue resolution
• Lead operational strategy by translating client needs into prioritized action plans and monitoring performance trends

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 7+ years of progressive experience in hospital revenue cycle operations with leadership responsibility
• 5+ years of managerial experience
• Advanced knowledge of insurance regulations, reimbursement practices, and automated billing workflows
• Strong executive-level communication skills and the ability to present operational insights effectively