Operations Account Management Lead

Job Summary

Overseeing operational performance and execution across a portfolio of assigned clients, the full-time Group Lead Operations Account Management will serve as the senior operational liaison, ensuring effective communication and high-quality performance in billing, collections, and claim resolution while working remotely.

Key responsibilities

• Oversee daily operational performance and key performance indicators across assigned clients, including A/R days and cash performance
• Serve as the primary senior operational point of contact for clients, ensuring proactive communication between client stakeholders and internal teams
• Identify emerging operational risks and trends, guiding corrective actions to prevent revenue leakage and service disruption

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 7+ years of progressive experience in hospital revenue cycle operations with leadership responsibility across billing and collections
• 5+ years of managerial experience
• Advanced knowledge of insurance regulations, reimbursement practices, and automated billing workflows
• Strong executive-level communication skills with the ability to present operational insights effectively