Operations Account Management Team Lead

Job Summary

To ensure operational excellence for assigned clients, the full-time remote Operations Account Management Team Lead will manage day-to-day performance, serve as the primary liaison between client facilities and internal teams, and focus on optimizing revenue cycle outcomes through effective communication and issue resolution.

Key responsibilities

• Monitor daily operational performance and key performance indicators for assigned clients
• Act as the primary operational point of contact, ensuring timely and accurate communication between clients and internal teams
• Identify operational risks and trends, supporting issue resolution to prevent revenue leakage and service disruption

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 5+ years of experience in hospital revenue cycle functions, particularly in billing, follow-up, collections, and claim resolution
• Working knowledge of insurance regulations, reimbursement practices, and automated billing workflows
• Demonstrated ability to resolve complex issues, including account research and root cause identification
• Strong client-facing communication skills with the ability to clearly explain operational findings and timelines